Instead of relying on traditional backup tools like tar and rsync, pgBackRest implements all backup features internally and uses a custom protocol for communicating with remote systems. Removing reliance on tar and rsync allows for better solutions to database-specific backup issues. The custom remote protocol limits the types of connections that are required to perform a backup which increases security.
Code fixes or new features can be submitted via pull requests. Ideas for new features and improvements to existing functionality or documentation can be [submitted as issues](https://github.com/pgmasters/backrest/issues).
Bug reports should be [submitted as issues](https://github.com/pgmasters/backrest/issues). Please provide as much information as possible to aid in determining the cause of the problem.
pgBackRest is completely free and open source under the [MIT](https://github.com/pgmasters/backrest/blob/master/LICENSE) license. You may use it for personal or commercial purposes without any restrictions whatsoever. Bug reports are taken very seriously and will be addressed as quickly as possible.
Creating a robust disaster recovery policy with proper replication and backup strategies can be a very complex and daunting task. You may find that you need help during the architecture phase and ongoing support to ensure that your enterprise continues running smoothly.
[Crunchy Data](http://www.crunchydatasolutions.com) provides packaged versions of pgBackRest for major operating systems and expert full life-cycle commercial support for pgBackRest and all things PostgreSQL. [Crunchy Data](http://www.crunchydatasolutions.com) is committed to providing open source solutions with no vendor lock-in so cross-compatibility with the community version of pgBackRest is always strictly maintained.
[Crunchy Data](http://www.crunchydatasolutions.com) has contributed significant time and resources to pgBackRest and continues to actively support development. [Resonate](http://www.resonate.com) also contributed to the development of pgBackRest and allowed early (but well tested) versions to be installed as their primary PostgreSQL backup solution.