diff --git a/mattermost-plugin/server/notifications.go b/mattermost-plugin/server/notifications.go
index 93e8c8722..4c300fb30 100644
--- a/mattermost-plugin/server/notifications.go
+++ b/mattermost-plugin/server/notifications.go
@@ -121,3 +121,7 @@ func (da *pluginAPIAdapter) GetChannelByID(channelID string) (*model.Channel, er
 func (da *pluginAPIAdapter) GetChannelMember(channelID string, userID string) (*model.ChannelMember, error) {
 	return da.client.Channel.GetMember(channelID, userID)
 }
+
+func (da *pluginAPIAdapter) CreateMember(teamID string, userID string) (*model.TeamMember, error) {
+	return da.client.Team.CreateMember(teamID, userID)
+}
diff --git a/server/services/notify/notifysubscriptions/delivery.go b/server/services/notify/notifysubscriptions/delivery.go
index cab2688f3..17e63c896 100644
--- a/server/services/notify/notifysubscriptions/delivery.go
+++ b/server/services/notify/notifysubscriptions/delivery.go
@@ -12,6 +12,6 @@ import (
 // SubscriptionDelivery provides an interface for delivering subscription notifications to other systems, such as
 // channels server via plugin API.
 type SubscriptionDelivery interface {
-	SubscriptionDeliverSlackAttachments(subscriberID string, subscriberType model.SubscriberType,
+	SubscriptionDeliverSlackAttachments(teamID string, subscriberID string, subscriberType model.SubscriberType,
 		attachments []*mm_model.SlackAttachment) error
 }
diff --git a/server/services/notify/notifysubscriptions/notifier.go b/server/services/notify/notifysubscriptions/notifier.go
index 61dd3474e..ee7faa938 100644
--- a/server/services/notify/notifysubscriptions/notifier.go
+++ b/server/services/notify/notifysubscriptions/notifier.go
@@ -243,7 +243,7 @@ func (n *notifier) notifySubscribers(hint *model.NotificationHint) error {
 				mlog.String("subscriber_type", string(sub.SubscriberType)),
 			)
 
-			if err = n.delivery.SubscriptionDeliverSlackAttachments(sub.SubscriberID, sub.SubscriberType, attachments); err != nil {
+			if err = n.delivery.SubscriptionDeliverSlackAttachments(board.TeamID, sub.SubscriberID, sub.SubscriberType, attachments); err != nil {
 				merr.Append(fmt.Errorf("cannot deliver notification to subscriber %s [%s]: %w",
 					sub.SubscriberID, sub.SubscriberType, err))
 			}
diff --git a/server/services/notify/plugindelivery/mention_deliver.go b/server/services/notify/plugindelivery/mention_deliver.go
index 6a3089f24..4cb48a619 100644
--- a/server/services/notify/plugindelivery/mention_deliver.go
+++ b/server/services/notify/plugindelivery/mention_deliver.go
@@ -19,7 +19,7 @@ func (pd *PluginDelivery) MentionDeliver(mentionedUser *mm_model.User, extract s
 		return "", fmt.Errorf("cannot find user: %w", err)
 	}
 
-	channel, err := pd.api.GetDirectChannel(mentionedUser.Id, pd.botID)
+	channel, err := pd.getDirectChannel(evt.TeamID, mentionedUser.Id, pd.botID)
 	if err != nil {
 		return "", fmt.Errorf("cannot get direct channel: %w", err)
 	}
diff --git a/server/services/notify/plugindelivery/plugin_delivery.go b/server/services/notify/plugindelivery/plugin_delivery.go
index 9af59306d..a7ee34aba 100644
--- a/server/services/notify/plugindelivery/plugin_delivery.go
+++ b/server/services/notify/plugindelivery/plugin_delivery.go
@@ -29,6 +29,10 @@ type PluginAPI interface {
 
 	// GetChannelMember gets a channel member by userID.
 	GetChannelMember(channelID string, userID string) (*mm_model.ChannelMember, error)
+
+	// CreateMember adds a user to the specified team. Safe to call if the user is
+	// already a member of the team.
+	CreateMember(teamID string, userID string) (*mm_model.TeamMember, error)
 }
 
 // PluginDelivery provides ability to send notifications to direct message channels via Mattermost plugin API.
@@ -38,6 +42,7 @@ type PluginDelivery struct {
 	api        PluginAPI
 }
 
+// New creates a PluginDelivery instance.
 func New(botID string, serverRoot string, api PluginAPI) *PluginDelivery {
 	return &PluginDelivery{
 		botID:      botID,
diff --git a/server/services/notify/plugindelivery/subscription_deliver.go b/server/services/notify/plugindelivery/subscription_deliver.go
index a8cfda413..b916a6690 100644
--- a/server/services/notify/plugindelivery/subscription_deliver.go
+++ b/server/services/notify/plugindelivery/subscription_deliver.go
@@ -17,7 +17,7 @@ var (
 )
 
 // SubscriptionDeliverSlashAttachments notifies a user that changes were made to a block they are subscribed to.
-func (pd *PluginDelivery) SubscriptionDeliverSlackAttachments(subscriberID string, subscriptionType model.SubscriberType,
+func (pd *PluginDelivery) SubscriptionDeliverSlackAttachments(teamID string, subscriberID string, subscriptionType model.SubscriberType,
 	attachments []*mm_model.SlackAttachment) error {
 	// check subscriber is member of channel
 	_, err := pd.api.GetUserByID(subscriberID)
@@ -29,7 +29,7 @@ func (pd *PluginDelivery) SubscriptionDeliverSlackAttachments(subscriberID strin
 		return fmt.Errorf("cannot fetch channel member for user %s: %w", subscriberID, err)
 	}
 
-	channelID, err := pd.getDirectChannelID(subscriberID, subscriptionType, pd.botID)
+	channelID, err := pd.getDirectChannelID(teamID, subscriberID, subscriptionType, pd.botID)
 	if err != nil {
 		return err
 	}
@@ -44,14 +44,14 @@ func (pd *PluginDelivery) SubscriptionDeliverSlackAttachments(subscriberID strin
 	return pd.api.CreatePost(post)
 }
 
-func (pd *PluginDelivery) getDirectChannelID(subscriberID string, subscriberType model.SubscriberType, botID string) (string, error) {
+func (pd *PluginDelivery) getDirectChannelID(teamID string, subscriberID string, subscriberType model.SubscriberType, botID string) (string, error) {
 	switch subscriberType {
 	case model.SubTypeUser:
 		user, err := pd.api.GetUserByID(subscriberID)
 		if err != nil {
 			return "", fmt.Errorf("cannot find user: %w", err)
 		}
-		channel, err := pd.api.GetDirectChannel(user.Id, botID)
+		channel, err := pd.getDirectChannel(teamID, user.Id, botID)
 		if err != nil {
 			return "", fmt.Errorf("cannot get direct channel: %w", err)
 		}
@@ -62,3 +62,12 @@ func (pd *PluginDelivery) getDirectChannelID(subscriberID string, subscriberType
 		return "", ErrUnsupportedSubscriberType
 	}
 }
+
+func (pd *PluginDelivery) getDirectChannel(teamID string, userID string, botID string) (*mm_model.Channel, error) {
+	// first ensure the bot is a member of the team.
+	_, err := pd.api.CreateMember(teamID, botID)
+	if err != nil {
+		return nil, fmt.Errorf("cannot add bot to team %s: %w", teamID, err)
+	}
+	return pd.api.GetDirectChannel(userID, botID)
+}
diff --git a/server/services/notify/plugindelivery/user_test.go b/server/services/notify/plugindelivery/user_test.go
index 690eeb378..0792dd359 100644
--- a/server/services/notify/plugindelivery/user_test.go
+++ b/server/services/notify/plugindelivery/user_test.go
@@ -138,3 +138,11 @@ func (m pluginAPIMock) GetChannelByID(channelID string) (*mm_model.Channel, erro
 func (m pluginAPIMock) GetChannelMember(channelID string, userID string) (*mm_model.ChannelMember, error) {
 	return nil, model.NewErrNotFound(userID)
 }
+
+func (m pluginAPIMock) CreateMember(teamID string, userID string) (*mm_model.TeamMember, error) {
+	member := &mm_model.TeamMember{
+		UserId: userID,
+		TeamId: teamID,
+	}
+	return member, nil
+}