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31 lines
1.5 KiB
Markdown
31 lines
1.5 KiB
Markdown
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## Troubleshooting the web clipper service
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The web clipper extension and the Joplin application communicates via a service, which is started by the Joplin desktop app.
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However certain things can interfer with this service and prevent it from being accessible or from starting. If something does not work, check the following:
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- Check that the service is started. You can check this in the Web clipper options in the desktop app.
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- Check that the port used by the service is not blocked by a firewall. You can find the port number in the Web clipper options in the desktop Joplin application.
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- Check that no proxy is running on the machine, or make sure that the requests from the web clipper service are filtered and allowed. For example https://github.com/laurent22/joplin/issues/561#issuecomment-392220191
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If none of this work, please report it on the [forum](https://discourse.joplin.cozic.net/) or [GitHub issue tracker](https://github.com/laurent22/joplin/issues)
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## Debugging the extension
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To provide as much information as possible when reporting an issue, you may provide the log from the various Chrome console.
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To do so, first enable developer mode in [chrome://extensions/](chrome://extensions/)
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### Debugging the popup
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Right-click on the Joplin extension icon, and select "Inspect popup".
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### Debugging the background script
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In `chrome://extensions/`, click on "Inspect background script".
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### Debugging the content script
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Press Ctrl+Shift+I to open the console of the current page.
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