If the application starts with a white screen, open **Help > Toggle Development Tools** or **View > Toggle Development Tools** in the menu. Then check in the console if there is any error or warning and please let us know about it.
- Click on menu **Help > Open Profile Directory** and add a file named "flags.txt" in your directory with the following content: `--open-dev-tools --debug --log-level debug`
- The development tools should now be opened. Click the "Console" tab
- Now repeat the action that was causing problem. The console might output warnings or errors - please add them to the GitHub issue. Also open log.txt in the config folder and if there is any error or warning, please also add them to the issue.
Make sure you disable debugging once you've finished. Leaving it enabled can cause your log.txt to grow very quickly. To disable debugging, simply delete the "flags.txt" file created.
When the application crashes, a report is created in your [home directory](https://github.com/laurent22/joplin/blob/dev/readme/apps/home_directory.md) under the name `joplin_crash_dump_<DATE_TIME>.json`. If you experience a crash please share this log with the team by posting it to the [forum](https://discourse.joplinapp.org/), [GitHub](https://github.com/laurent22/joplin/issues) or [by email](https://raw.githubusercontent.com/laurent22/joplin/dev/Assets/AdresseSupport.png). You may also enable crash report auto-upload in the [Configuration screen](https://github.com/laurent22/joplin/blob/dev/readme/apps/config_screen.md) in the "Application" section.
Safe mode is a special mode that disables all plugins and renders the notes as plain text. You can use this if, for example, the app is crashing or freezing on startup, or is very slow to run. By starting in safe mode you can verify if it's an issue with the app itself or with one of the plugins. In some rare cases, certain notes can also freeze the app, and safe mode would allow you to either change the note or delete it if it causing problems.
There's two ways to start in safe mode:
1. From the app, click on **Help > Toggle safe mode**. The app will restart in safe mode.
2. If that doesn't work, if for example the app freezes before you can access this menu, you can set a debug flag in "flags.txt" file, [as described above](#desktop-application). Simply set the content to `--safe-mode --open-dev-tools --debug --log-level debug`.
- Check log.txt as specified above for the desktop application and attach the log to the GitHub issue (or just the warnings/errors if any). The profile directory would be in `~/.config/joplin`.
- In the [Configuration screen](https://github.com/laurent22/joplin/blob/dev/readme/apps/config_screen.md), press on the **Log button**, and from the options menu, press "share".
- Attach the shared log (or just relevant portions) to the GitHub issue.
If you recently (within two weeks) upgraded from 12.11.x to version 12.12.x, [be sure to check the log for and remove any sensitive data shared with Joplin](https://github.com/laurent22/joplin/issues/8211).
