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FAQ

What is the difference between the cloud icon on the mobile app?

Icon Description
cloud Asset is only available in the cloud and was uploaded from some other device (like the web client) or was deleted from this device after upload
cloud-cross Asset is only available locally and has not yet been backed up
cloud-done Asset was uploaded from this device and is now backed up in the cloud/server and still available in original on the device

How can I sync an existing directory with Immich's server?

Immich doesn't have the mechanism to sync an existing directory with the server. There is however, a helper CLI tool to help you bulk upload the existing photos and videos to the server. You can find the guide to use the CLI tool here.

Why doesn't Immich watch an existing photo gallery directory?

The initial approach of Immich is to become a backup tool, primarily for mobile device usage. Thus, all the assets must be uploaded from the mobile client. The app was architectured to perform that job well.

What happens to existing files after I choose a new Storage Template?

Template changes will only apply to new assets. To retroactively apply the template to previously uploaded assets, run the Storage Migration Job, available on the Jobs page.

Why is object detection not very good?

The model we used for machine learning is a prebuilt model, so the accuracy is not very good. It will hopefully be replaced with a better solution in the future.

How can I see Immich logs?

Most Immich components are typically deployed using docker. To see logs for deployed docker containers, you can use the Docker CLI, specifically the docker logs command. For examples, see Docker Help

How can I run Immich as a non-root user?

  1. Set the PUID/PGID environment variables (in .env).
  2. Set the corresponding user argument in docker-compose for each service.
  3. Add an additional volume to immich-microservices that mounts internally to /usr/src/app/.reverse-geocoding-dump.

The non-root user/group needs read/write access to the volume mounts, including UPLOAD_LOCATION.

How can I reset the admin password?

The admin password can be reset by running the reset-admin-password command on the immich-server.

How can I purge data from Immich?

Data for Immich comes in two forms:

  1. Metadata stored in a postgres database, persisted via the pg_data volume
  2. Files (originals, thumbs, profile, etc.), stored in the UPLOAD_LOCATION folder.

To remove the Metadata you can stop Immich and delete the volume.

docker-compose down -v

After removing the the containers and volumes, the Files can be cleaned up (if necessary) from the UPLOAD_LOCATION by simply deleting an unwanted files or folders.